Welcome to ALLURA. These Terms & Conditions govern your use of our website, services, and purchases from our online and physical stores.
By accessing our website or making a purchase, you agree to these Terms.

 

If you do not agree, please discontinue using our services.

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1. About Us

ALLURA is an Armenian luxury clothing brand.

 

2. Use of the Website

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2.1 Eligibility

You must be at least 16 years old to use our website or make a purchase.

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2.2 Accuracy of Information

You agree to provide accurate, complete, and current information when:

• Creating an account

• Making a purchase

• Requesting support

ALLURA is not responsible for issues caused by incorrect information provided by the customer.

 

2.3 Account Responsibility

If you create an account, you are responsible for:

• Keeping your login details secure

• All activity under your account

We may suspend or delete accounts that violate these Terms.

 

3. Products & Availability

 

3.1 Product Descriptions

We aim to provide accurate descriptions, images, and pricing.
However, slight variations in color, texture, or appearance may occur due to:

• Device display differences

• Natural variations in materials

These are not considered defects.

 

3.2 Availability

Product availability may change without notice.
We reserve the right to:

• Limit quantities

• Discontinue items

• Cancel or refuse orders

If an order is canceled, you will be fully refunded.

 

4. Pricing & Payments

 

4.1 Prices

All prices are listed in AMD (Armenian dram) and include applicable taxes unless otherwise indicated.

 

4.2 Payment Methods

We support:

• Credit/debit cards

• Online payment gateways

• Cash on delivery (if offered)

• In-store card or cash payments

 

4.3 HDM Receipts

All purchases include a legally required HDM fiscal receipt, either printed or electronic.
The customer is responsible for providing accurate email/phone information to receive e-receipts.

 

5. Orders & Acceptance

 

5.1 Order Confirmation

After placing an order, you will receive an email confirming receipt.
This does not guarantee acceptance.

 

5.2 Order Acceptance

Your order is accepted only after:

• Payment is confirmed

• Product availability is verified

• The order is packaged for shipping

We reserve the right to refuse orders for any reason.

 

6. Delivery & Shipping

 

6.1 Delivery Options

We offer:

• Standard courier delivery

• Express delivery (if available)

• Self Pickup

 

6.2 Delivery Times

Delivery estimates are approximate.
Delays may occur due to external factors (courier delays, holidays, weather, etc.).

 

6.3 Delivery Fees

Shipping fees are displayed at checkout.

 

6.4 Risk of Loss

Ownership of goods transfers to you upon delivery.

 

7. Returns & Refunds

Our Refund & Return Policy forms an integral part of these Terms.
In summary:

 

7.1 Return Period

• 14 days for in-store purchases

• 7 days for online purchases

 

7.2 Conditions

Items must be:

• Unworn

• Unwashed

• With original tags and packaging

• Accompanied by proof of purchase

 

7.3 Non-Returnable Items

• Underwear and swimwear

• Accessories worn on the body (earrings, etc.)

• Final sale or clearance items

 

7.4 Defective Items

Defective or incorrect products will be refunded or replaced at no cost to the customer.

Full details are available in our separate Refund Policy.

 

8. Warranty

All products are covered by a statutory warranty under Armenian law.
This warranty covers:

• Manufacturing defects

• Product faults not caused by misuse

It does not cover:

• Damage from improper care

• Normal wear and tear

• Accidental damage

 

9. Intellectual Property

All content on the ALLURA website is the property of ALLURA, including:

• Logos

• Designs

• Images

• Text

• Product photos

• Brand assets

You may not reproduce, copy, distribute, or use any content without written permission.

 

10. Privacy & Data Protection

Your privacy is important to us.
Our Privacy Policy explains how we collect and process your data.
By using our website, you consent to the practices described there.

 

11. Promotions & Discount Codes

• Discount codes cannot be combined unless stated.

• Promotions may have additional terms.

• We may modify or cancel promotions at any time.

 

12. Prohibited Activities

You agree not to:

• Use the website for illegal purposes

• Attempt to hack or disrupt our systems

• Copy, scrape, or extract website data

• Impersonate ALLURA or another person

• Use our content without permission

Violations may result in account suspension or legal action.

 

13. Limitation of Liability

To the fullest extent permitted by Armenian law, ALLURA is not liable for:

• Losses caused by incorrect customer information

• Delays in delivery caused by third parties

• Indirect or consequential damages

• Website downtime or technical errors

Our maximum liability is limited to the amount paid for the purchase.

 

14. Governing Law & Disputes

These Terms are governed by the laws of the Republic of Armenia.

Any disputes will be resolved through:

1. Negotiation, then

2. Mediation, and if unresolved,

3. The competent courts of Armenia

 

15. Changes to Terms

We may update these Terms occasionally.
Changes take effect when published on our website.

 

16. Contact Us

For questions regarding these Terms & Conditions, please, contact us.