At ALLURA, we are committed to providing a premium shopping experience and exceptional customer service. If your purchase does not meet your expectations, you may request a return or exchange under the terms outlined below.

 

1. Return Period

• In-store purchases: Returns or exchanges are accepted within 14 days of purchase.

• Online purchases: Returns are accepted within 7 days from the date of delivery.

 

2. Eligibility for Returns

To be eligible for a return or exchange, items must be:

• Unworn and unused

• In their original condition

• With all tags, labels, and packaging intact

• Accompanied by the original receipt or proof of purchase

Items that show signs of wear, alteration, or damage caused after purchase cannot be accepted.

 

3. Refunds

Refunds are issued in the original method of payment once:

• The returned item is inspected and approved

• All conditions are met

Refunds will be processed within 5–7 business days.

 

4. Exchanges

Exchanges are offered for:

• Different sizes

• Alternative items of equal or greater value (price difference applies)

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5. Defective or Incorrect Items

If you received:

• A defective or damaged product

• An item that does not match your order

ALLURA will cover the full return shipping cost and provide a full refund or replacement. These cases must be reported within 3 days of receiving the item.

 

6. Return Shipping for Online Orders

• For non-defective items, the customer is responsible for return shipping costs.

• Shipping fees paid at the time of purchase are non-refundable.

 

7. Non-Returnable Items

For hygiene and quality reasons, the following items cannot be returned or exchanged:

• Underwear, swimwear

• Accessories worn on the body (earrings, etc.)

• Sale or final-clearance items (if stated at the time of purchase)

 

8. Contact Information

• For return requests or questions, please, contact us.